Cancellation policies

Airhomestays allows hosts to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) Will be enforced to protect both guest and host alike. Each listing and reservation on our site will clearly state the cancellation policy. Guests while viewing their travel plans are able to review any penalties and also cancel by clicking ‘Cancel’ on the respective reservation. A host will be able to see the number of reservations a guest has Cancelled Over the past 12 months when the guest submits Booking request.


Strict:


50% refund only if cancelled 7 days before check-in time


For example: Say a guest booked a stay and their check-in time is 3:00 PM on June 09th.

Before 7 day:

Only if the guest cancels their reservation 7 days prior to the check-in time,they will receive a 50% refund For example: If a guest cancels the booking before 3:00 PM on June 02nd, a 50% refund will be processed.


Check-in:

There will be no refund if the guest cancels their booking less than 7 days before the check-in time

For example: No refund will be given if the guest cancels their reservation after 3:00 PM on June 01st

Checkout:

If a guest check-in and decides to leave early,there will be no refund for the nights not spent


Moderate:


100% refund even if cancelled 7 day before check-in time.


For example: Say a guest booked a stay and their check-in time is 3:00 PM on June 09th.

Before 7 day:

Only if a guest cancel their booking 7 days prior to the check-in time,they will receive a full refund For example: If a guest cancels the booking before 3:00 PM on June 02th, a 100% refund will be processed.

Check-in:

If a guest cancels their booking less than 7 days before the check-in time, then the first night of the stay is non-refundable. But 50% of the remaining night will be refunded

For example: If a guest cancels the booking after 3:00 PM on June 03th, the first night of the stay is non-refundable, and the 50% amount of the remaining night will be refunded.


Checkout:

50% of the accommodation fees for the nights not spent will be refunded(24 hours after cancellation),if a guest check-in and decides to leave early


Flexible:

100% refund even if canceled 1 day before arrival.


For example: Say a guest booked a stay and their check-in time is 3:00 PM on June 09th.

Before 1 day:

A full refund will be processed if a guest cancels a booking 24 hrs before check-in time. For example: If a guest cancels the booking before 3:00 PM on June 08th, a 100% refund will be processed.

Check-in:

If a guest cancels their booking less than 24 hrs before the check-in time, then the first night of the stay is non-refundable.

For example: If a guest cancels the booking after 3:00 PM on June 08th, the first night of the stay is non-refundable, and the rest will be refunded to their bank account.

Checkout:

The accommodation fees for the nights not spent will be returned if a guest checks in and decides to leave early.

For example: If a guest cancels the booking after 3:00 PM on June 08th, the first night of the stay is non-refundable, and the rest will be refunded to their bank account.


Description:

  • Cleaning fees are always refunded if the guest did not check in.
  • The Airhomestays service fee is refundable if the guest cancels before the trip starts. If a guest books a reservation that overlaps with any part of an existing reservation, we won’t refund the Airhomestays service fee if they decide to cancel.
  • Accommodation fees (the total nightly rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Airhomestays within 24 hours of check-in.
  • Airhomestays will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Airhomestays for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Applicable taxes will be retained and remitted.